e98 FAQ — All Your Questions Answered

On the Login page, tap Forgot Password and enter your registered Pakistani mobile number. An OTP will be sent to your SIM. Enter the OTP, then set your new password. The process takes about two minutes. Your new password is case-sensitive — make a note of it or store it securely. If you no longer have access to the registered mobile number, contact e98 support with your account details for identity verification.

Passwords are case-sensitive on e98, so check that caps lock is off. Also confirm you are entering your mobile number in the correct format — include the leading zero (e.g., 0312XXXXXXX). If you recently changed your password, make sure you are using the updated one. Try clearing your browser cache and cookies and attempt login again. Still not working? Use the Forgot Password option rather than repeatedly trying incorrect credentials, as multiple failed attempts may temporarily lock your account.

Yes. Go to Account Settings after logging in and locate the mobile number update option. You will need to verify both your current number and your new number via OTP before the change is confirmed. If you no longer have access to your old SIM, contact e98 support and provide your CNIC and account details for a manual identity check. Keeping your mobile number current is important — it is used for OTP login verification and account recovery.

e98 uses SSL encryption for all connections and stores passwords in hashed form — never in plain text. Your personal data is used only for account management and is never sold to third parties. All login sessions are encrypted. For your part, use a unique strong password that you do not reuse on other apps like JazzCash or Easypaisa, and never share your OTP with anyone — including people claiming to be e98 staff.

e98 supports all major Pakistani payment methods including JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. All transactions are processed in PKR. Select your preferred payment method from the Deposit section in your account after logging in.

JazzCash and Easypaisa deposits are typically credited to your e98 account within a few minutes. In most cases it is instant. If your deposit has not appeared after 15 minutes, check your JazzCash or Easypaisa transaction history to confirm the transfer completed successfully. If the transaction shows as successful on your mobile wallet but has not appeared on e98, contact support with the transaction reference number.

Log in to your e98 account and navigate to the Withdraw section. Select your preferred withdrawal method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the PKR amount and confirm. Standard withdrawals are processed within 24 hours. Bank Transfers may take slightly longer depending on interbank processing times. Make sure your account is verified before requesting a withdrawal, as unverified accounts may experience delays.

Minimum deposit and withdrawal amounts are shown in the Cashier section of your account and may vary depending on the payment method selected. All amounts are in PKR. The platform is designed to be accessible — limits are set to accommodate a wide range of players across Pakistan, from casual players depositing small amounts to high-volume regular players.

In most cases, e98 requires withdrawals to be made to the same method used for your most recent deposit — this is a standard anti-fraud measure. For example, if you deposited via JazzCash, your withdrawal will be processed back to your registered JazzCash account. If you need to change your withdrawal method due to a change in payment account, contact support before requesting the withdrawal.

After registering and making your first qualifying PKR deposit, your welcome bonus is credited automatically — no promo code needed. The bonus will appear in your account balance under the Promotions tab. Make sure your deposit meets the minimum qualifying amount shown in the current welcome offer terms. The bonus is valid for new players only and one bonus per household or device applies.

A wagering requirement means you need to play through your bonus amount a certain number of times before it converts to withdrawable cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in total bets using that bonus before you can withdraw. Your progress is tracked in the Promotions section of your account after login. Different games may contribute different percentages toward wagering — Slots typically count fully while table games may count at a lower rate.

Bonuses have an expiry date — if you do not meet the wagering requirement within the allowed timeframe, the bonus is automatically removed. You can check the expiry date in your Promotions tab any time after login. If you believe a bonus was removed in error — for example before the expiry date — contact support with your account details and the bonus reference. Forfeiting a bonus before its expiry is also possible from within the Promotions section if you prefer to play with real PKR balance only.

Yes — e98 runs regular reload bonuses, seasonal promotions tied to PSL T20 and international Cricket series, Slots tournaments and Bingo room specials throughout the year. Check the Promotions section in your account after login to see what is currently active. During PSL season especially, there are often enhanced odds and cashback offers on Cricket Betting markets. Promotions are updated regularly so it is worth checking back each time you log in.

e98 covers PSL T20 matches, Pakistan international Cricket (Test, ODI and T20I), and major global tournaments including the ICC World Cup, Asia Cup and bilateral series. You can place pre-match bets as well as in-play live bets with real-time odds. Popular bet markets include match winner, top run scorer, highest wicket taker, total runs in an over, and first ball outcomes. All betting is in PKR and your balance updates instantly after each settled bet.

Winnings from pre-match bets are settled as soon as the relevant match result is confirmed — usually within minutes of the match ending. In-play bets are settled as each market closes. Winning amounts are credited to your PKR balance immediately upon settlement. You can view all settled bets and winnings in your Bet History, accessible from your account dashboard after login.

Yes. Alongside Cricket, e98 offers betting on international Football including Premier League, Champions League and FIFA World Cup fixtures, as well as Esports titles with growing popularity among younger Pakistan players. Visit the Betting section to see the full range of sports and events currently available. Cricket remains the primary sport and typically has the deepest market coverage, especially during PSL season.

If a match is abandoned before a result can be determined — for example due to rain in a T20 — most markets will be voided and your stake returned to your PKR balance. Specific market rules apply to some bet types where a result can still be determined from a reduced-over match. Full settlement rules are available in the Betting Terms section of the platform. In-play bets already settled before an abandonment stand as settled.

All Slots on e98 use certified Random Number Generator (RNG) technology, which means every spin result is independently random and not influenced by previous results or by the platform. Live Casino games are hosted by professional dealers in real studios with live video feeds, giving you full transparency of every deal and spin. RTP (Return to Player) percentages for individual Slot titles are available in the game information panel before you start playing.

e98 offers multiple Bingo rooms with different ticket prices, prize pools and game schedules — all in PKR. Each room runs on a set timetable with games starting at regular intervals. You purchase your tickets before each game begins and the numbers are called automatically. Visit the Bingo page for a full overview of current rooms, ticket prices and jackpot amounts. Your Bingo game history and favourite rooms are saved to your account for quick access on your next login.

No app download is needed. The entire e98 platform — Casino, Slots, Bingo, Fish Games and Betting — runs in your mobile browser. Chrome on Android and Safari on iOS both work perfectly. Simply visit e98.bar, log in and start playing. The mobile site is fully optimised for all screen sizes and does not require any phone storage. This also means there is no installation or update process — the latest version is always live the moment you open your browser.

Fish Games are multiplayer arcade-style shooting games where you aim and fire at different fish on screen, each worth different point values and PKR prizes. The more powerful the fish you catch, the larger the reward. Bullets cost PKR from your balance, so managing your shots is part of the strategy. Different fish move at different speeds, appear for limited times and carry different prize multipliers. Visit the Fish Games page for a full breakdown of available titles and how to get started.

After logging in, go to Account Settings and select the Responsible Gaming section. From there you can set daily, weekly or monthly PKR deposit limits. Once a limit is set, you cannot deposit more than that amount in the chosen period — even if you request an increase, there is a mandatory cooling-off period before any higher limit takes effect. Setting a deposit limit is one of the simplest and most effective ways to keep your gaming within a comfortable budget.

Self-exclusion allows you to block yourself from accessing your e98 account for a set period — from a short cooling-off break of 24 hours to a longer exclusion of weeks or months. During self-exclusion, you cannot log in, deposit or place bets. The feature is available under Responsible Gaming in Account Settings. If you feel you are struggling to control your gaming, self-exclusion is the right step. Always prioritise your wellbeing — gaming on e98 is meant to be entertainment, not a financial solution.

e98 takes responsible gaming seriously. If you feel your gaming is becoming a problem, the first step is to use the self-exclusion or deposit limit tools in your account settings — you do not need to contact anyone to activate these. For further guidance, visit our Responsible Gaming page, which covers budgeting advice, recognising problem signs and steps to take. e98 is strictly for adults aged 18 and above.